Delivery Policy

Delivery Zones

We currently deliver to the zones below, and we are expanding all the time.

ClickHere to View the details of Zones we deliver

Delivery Policy

Masafi Co. LLC will take great care to ensure that you receive all purchased items in perfect condition and in timely manner with no faulty orders.

We deliver every day from 08:00AM to 05:00PM. All orders received by Masafi Co. LLC between 08:00AM to 05:00PM everyday will be processed on the spot & delivered next day. Orders received after the cut-off time will be processed in next 72 Hrs. A confirmation e-mail will be sent at the e-mail address you provided when you registered as a member. In the same manner, an e-mail will also be sent if your order has been disapproved or discontinued for whatever reason (e.g. not within the deliverable area, etc.)

All orders will be delivered by our own staff using our own vehicles. We will make every effort to deliver within the time-slot stated in your order, but the Company will not be liable for any possible loss caused by late delivery.

At Masafi Co. LLC, we understand the importance of ‘On-Time’ delivery, so please notify us either by telephone or email if you do not receive your goods within a reasonable time.

All items on Masafi Co. LLC are available for delivery within UAE only.

Order Availability

Products in Masafi Co. LLC are readily available for sale as long as they are on stock. Any buyer shall be notified through e-mail or by phone for orders which cannot be fulfilled for the time being.

Privacy and Security Policy

Masafi Co. LLC is committed to protecting customers’ privacy and ensuring that all transactions are processed with utmost security. Masafi Co. LLC does not store any credit/debit card information on its servers or database, all details will be processed to the payment gateway directly. Personal information will only be asked to ensure efficient processing of your order and will be saved in a secure database within Masafi Co. LLC system. Masafi Co. LLC does not sell, trade, or rent any personal information to outside parties unless otherwise compelled by the law.

The security and privacy of your personal information is very important to Masafi Co. LLC. We recognize that security is a major concern among on-line shoppers, and thus we employ state-of-the-art data encryption technology to protect the personal information submitted to us, both during transmission and once received.

Payment Card Details

When you enter your payment card details on Masafi Co. LLC order form, the information will be processed directly to the payment gateway/Bank, and encrypted using Secure Socket Layer technology (SSL). All credit/debit card details will NOT be stored in the Company’s database or servers.

For customers to confirm that they are in a secure area; all SSL capable browsers have a symbol to indicate secure mode. It is usually a closed lock image at the right of your browser’s bottom status bar. Customers can also confirm when the URL changes from ‘http’ to ‘https’ to indicate that a SSL protocol is being used to communicate with the server.

Customer Information

Other personal data; such as your login details, home address, e-mail and billing information, are stored in a highly secure systems to ensure that all information you provide us with remains fully protected. Only those with proper authorization can view this data.

Passwords are stored on our servers using one-way encryption systems. We use SHA512 (Secure Hash Algorithm) – which is a cryptographic hashing algorithm that is considered unbreakable.

Refund and Return Policy

Masafi Co. LLC accepts the return of grocery items purchased through its website, only if items arrive in bad condition; damaged or leaked. Refunds for any item returned to Masafi Co. LLC will be in the form of store credit only

Returns will only be offered if the product is in its original packaging, unopened, unused and returned with the same delivery driver on the same delivery day.

No return/refund is acceptable for any product that arrives in good condition, and Masafi Co. LLC reserves the right to limit or refuse the acceptance of return of certain products at any time and for any reason.

User Agreement

All comments, feedback, information or materials submitted to Masafi Co. LLC through or in association with this website shall be considered non-confidential and Masafi Co. LLC’s property. By submitting such comments, information, feedback, or materials to Masafi Co. LLC, you agree to a no-charge assignment to Masafi Co. LLC of worldwide rights to use, copy, modify, display and distribute the submissions. Masafi Co. LLC may use such comments, information or materials in any way it chooses in an unrestricted basis.

© Copyright Masafi Co. LLC. 2014. All rights reserved. Reproduction, adaptation, or translation without permission is prohibited except as allowed under the International copyright laws. All the text, graphics, design, content, and other works are the copyrighted works of Masafi Co. LLC.

 Terms and Conditions of Use

Welcome to the corporate website of Masafi Co. LLC. Use of this site is governed by the Terms and Conditions set forth. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE. The information and materials provided by Masafi Co. LLC may be used for informational purposes only. By using, accessing or downloading materials from this website you agree to follow the terms and provisions as outlined in this legal notice, which apply to all visits to the Masafi Co. LLC website, both now and in the future. Masafi Co. LLC may at any time revise and update the Terms and Conditions. You are encouraged to periodically visit this page to review the most current Terms and Conditions to which you are bound. If you do not agree to these Terms and Condition of Use, please do not use this website.

Restrictions

You may view, download and copy information and materials available on this website solely for your personal, non-commercial use. You may also use such material within your organization in connection with the support of Masafi Co. LLC’s products. As a condition of use, you agree not to modify or revise any of the material in any manner, and to retain all copyright and other proprietary notices as contained in the original materials on any copies of the materials. No other use of the materials or information is authorized. Any violation of the foregoing may result in civil and/or criminal liabilities.

Ownership of Information and Materials

The information and any materials (including white papers, press releases, data sheets, product descriptions, and FAQs) available on or from this website are the copyrighted works of Masafi Co. LLC, and any unauthorized use of that information or materials may violate copyright, trademark and other laws.

Any rights not expressly granted herein are reserved.

Trademark Information

Masafi Co. LLC’s trademarks may be used only with written permission from Masafi Co. LLC. Masafi Co. LLC, Masafi Co. LLC, and Masafi Co. LLC are registered trademarks or trademarks of Masafi Co. LLC. All other trademarks, brands, and names are the property of their respective owners. Except as expressly specified in these terms and legal restrictions, nothing contained herein shall be construed as conferring by implication, estoppel or otherwise any license or right under any patent, trademark, copyright or any proprietary rights of Masafi Co. LLC  or any third party.

 

Links to Other Websites

As a convenience and to make the Masafi Co. LLC website truly service oriented we have included links to complementary sites on the Internet. These sites are owned and operated by third parties. Masafi Co. LLC makes no representation and is not responsible for the availability of, or content located on or through, these third party sites. A third party link from the Masafi Co. LLC website is not an indication that Masafi Co. LLC endorses the third party or its site, or has any affiliation with or between Masafi Co. LLC and the third party hosting site.

  Feedback Disclaimer

The Masafi Co. LLC Internet team strives to provide you with useful, accurate, and timely information on this website. Accordingly, Masafi Co. LLC has attempted to provide accurate information and materials on this website but assumes no responsibility for the accuracy and completeness of that information or materials. Masafi Co. LLC may change the content of any information or materials available at this website, or to the products described in them, at any time without notice. However, Masafi Co. LLC makes no commitment to update the information or materials on this website which, as a result, may be out of date. Information and opinions expressed in bulletin boards or other forums are not necessarily those of Masafi Co. LLC. Neither Masafi Co. LLC, nor its officers, directors, employees, agents, distributors, or affiliates are responsible or liable for any loss damage (including, but not limited to, actual, consequential, or punitive), liability, claim, or other injury or cause related to or resulting from any information posted on Masafi Co. LLC’s website. Masafi Co. LLC reserves the right to revise these terms and/or legal restrictions at any time. You are responsible for reviewing this page from time to time to ensure compliance with the then-current terms and legal restrictions because they will be binding on you. Certain provisions of these terms and legal restrictions may be superseded by expressly designated legal notices or terms located on particular pages of this website.

ALL INFORMATION AND MATERIALS AVAILABLE AT THIS WEBSITE ARE PROVIDED “AS IS” WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, AND MASAFI CO. LLC  DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OF INTELLECTUAL PROPERTY OR ARISING FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE. IN NO EVENT SHALL MASAFI CO. LLC  BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, INDIRECT, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES OR THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS WEBSITE, ANY WEBSITES LINKED TO THIS WEBSITE, OR THE MATERIALS OR INFORMATION CONTAINED AT ANY OR ALL SUCH WEBSITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOUR USE OF THE MATERIALS OR INFORMATION ON THIS WEBSITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT OR DATA, YOU ASSUME ALL COSTS THEREOF.

Termination of Use

Masafi Co. LLC may, in its sole discretion, terminate or suspend your access to all or part of the Masafi Co. LLC website, including, but not limited to any bulletin boards on its site, for any reason, including without limitation, breach of this agreement. In the event this agreement is terminated, the restrictions regarding materials appearing on the site and the representations and warranties, indemnities, and limitation of liabilities set forth in this agreement shall survive any such termination.

Governing Law; Jurisdiction and Venue

This Agreement shall be governed by and construed in accordance with the laws of the United Arab Emirates exclusive of its choice of law principles. The United Arab Emirates courts shall have exclusive jurisdiction and venue over any dispute arising out of or relating to this Agreement, and each party hereby consents to the jurisdiction and venue of such courts.

General Provisions

If any provision of this agreement is deemed void, unlawful or otherwise unenforceable for any reason, that provision shall be severed from this agreement and the remaining provisions of this agreement shall remain in force. This contains the entire agreement between you and Masafi Co. LLC concerning your use of the site, and the agreement shall not be modified, except in writing, signed by both parties. If you have questions regarding Masafi Co. LLC’s Terms and Conditions, please email:legal@masafi.com.

We’re located at M08 Commercial Bank of Dubai Building, Shaik Zayed Road, Next to Garden Center, Dubai, UAE.